Privacy Policy

Privacy Policy - Jordan Allure Tours

Effective Date: September 14, 2025
Jordan Allure Tours and Travel
Registered in Wadi Musa, Petra, Jordan

This Privacy Policy outlines how Jordan Allure Tours and Travel ("we", "our", "us") collects, uses, and protects the personal information of our clients ("you", "traveler", "guest"). By using our website or services, you agree to the practices described below.

1. Who We Are

Jordan Allure Tours and Travel is a registered tourism company based in Wadi Musa, Petra, Jordan. We design and operate private, small-group, and custom trips throughout Jordan.
In some cases, travelers located outside Jordan may be served or invoiced through an authorized international partner entity acting on our behalf.

2. What Information We Collect

We collect only the personal data necessary to deliver your trip effectively and securely, including:

  • Full name, email address, phone number

  • Travel dates, interests, and preferences

  • Passport details (needed for visa processing)

  • Emergency contact details

  • Dietary or accessibility needs (when voluntarily disclosed)

  • Client-submitted forms (via Travefy or secure links)

  • IP address, browser, and basic website interaction data

We do not knowingly collect data from children under the age of 16.

3. How We Use Your Information

We use your data to:

  • Respond to inquiries and design your itinerary

  • Confirm bookings and communicate throughout your trip

  • Share necessary information with local service providers (e.g. accommodations, guides, transport)

  • Deliver personalized service and support

  • Comply with legal obligations under Jordanian law

4. Website Use & Travefy Platform

Our official website is publicly accessible and does not store personal data unless you submit it via a form.

We use Travefy, a secure itinerary platform, to collect guest details, deliver trip materials, and enable in-trip communication. Messaging via Travefy allows us to monitor and support your experience in real time.

To protect privacy and prevent misuse, we do not permit guests to contact guides, drivers, or hosts directly via WhatsApp or personal numbers. All in-country coordination is handled by our core team.

Cookies or analytics may be used to measure general site traffic and improve performance. No sensitive information is tracked.

5. Payments

Payments may be made via secure bank transfer or secure third-party online platforms.

We do not store credit card data. All payment instructions will be provided via secure, written communication. You are responsible for using official channels only.

6. Sharing Information with Third Parties

We only share your data with:

  • Travel suppliers fulfilling your trip (hotels, drivers, guides, restaurants, etc.)

  • Administrative team members responsible for booking support

  • Legal authorities if required under Jordanian law

We never sell or rent your information.

7. Data Security

Your data is protected through:

  • Secure internal systems

  • Access restrictions to staff and suppliers only when necessary

  • Use of password-protected, cloud-based platforms with limited sharing rights

We take every reasonable precaution to protect your privacy.

8. Data Retention

We keep your information:

  • As long as needed to complete your trip

  • As long as required by Jordanian law or financial regulations

  • Until you request deletion, unless retention is required

You may contact us at any time to request deletion, subject to these conditions.

9. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections or updates

  • Withdraw consent for communication

  • Request deletion of your personal data

Contact: info@jordanalluretours.com

10. International Clients

If you reside outside of Jordan, you may be served in coordination with an authorized entity acting on our behalf to handle communication or process payment. This does not affect your data rights or the protections outlined in this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Your continued use of our services constitutes acceptance of any revised terms.

12. Contact Us

Questions or concerns? You may contact us at:

Jordan Allure Tours and Travel
Wadi Musa, Petra, Jordan
📧 info@jordanalluretours.com
🌐 https://jordanalluretours.com